Cookie Policy for Level Up Casino

Introduction to Cookies

Welcome to Level Up Casino, the online gaming platform operated at levelup-casino-au.net. This Cookie Policy explains how Level Up collects, uses, and manages cookies and similar tracking technologies when you visit or interact with our website. By continuing to use our platform, you acknowledge that you have read and understood the practices described in this document.

Cookies are small text files that are automatically placed on your device, including your computer, smartphone, or tablet, when you visit a website. These files are stored locally on your device and allow a website to recognise your browser, remember your preferences, and improve how services are delivered to you. In addition to cookies, Level Up may also collect certain technical information automatically, including your IP address, browser type, operating system, device type, and browsing behaviour on our platform. This information is gathered to ensure the website functions correctly and to enhance the overall user experience.

Level Up is committed to maintaining transparency about how tracking technologies are used on its platform. This policy is designed to give Australian players a clear understanding of what data is collected via cookies, how it is used, and what choices are available to them. We encourage you to read this policy alongside our Privacy Policy to gain a full picture of how your information is handled.

Types of Cookies We Use

Level Up Casino uses several categories of cookies to support different aspects of the platform. These categories reflect the purpose and function of each cookie type, allowing us to be transparent about how your browsing data is used. Our cookies are grouped into three primary categories: Required Cookies, Functional Cookies, and Advertising Cookies.

Required Cookies

Required cookies are essential for the basic operation of the Level Up Casino website. Without these cookies, certain core features of the platform would not function correctly, and you would be unable to navigate the site or access secure areas of your account.

These cookies are used to:

• Enable secure login and authentication processes for registered players
• Maintain your active session while you navigate between pages
• Support account management features, including balance display and transaction history
• Protect the platform against fraudulent activity and unauthorised access
• Ensure compliance with applicable security standards and data protection obligations
• Allow access to areas of the website that require verification of age or identity

Required cookies are typically session-based, meaning they are deleted automatically once you close your browser. However, some may persist for a short period to maintain security and continuity across sessions. Because these cookies are strictly necessary for the operation of the website, they cannot be disabled without significantly affecting your ability to use Level Up Casino.

Functional Cookies

Functional cookies are used to enhance the performance and usability of the Level Up platform by remembering your preferences and personalising your experience. These cookies are not essential for basic navigation, but they play an important role in ensuring that the website behaves in a way that aligns with your individual settings.

Functional cookies at Level Up are used to:

• Remember your preferred language and regional settings
• Store session keys that allow for a seamless experience when returning to the site
• Analyse how different sections of the website are used to identify areas for improvement
• Retain display preferences, such as game filters or layout choices
• Assist with the loading speed and overall site performance by caching commonly accessed data
• Facilitate communication preferences and notification settings within your player account

The data collected through functional cookies relates to your interactions with the website and is used to refine the service offered by Level Up Casino. This information may be retained for a defined period, depending on the nature of the cookie. Where persistent identifiers are used, these help Level Up recognise returning users and deliver a more consistent experience across visits.

Advertising Cookies

Advertising cookies are used by Level Up Casino to measure the effectiveness of marketing campaigns and to understand how users arrive at the platform. These cookies allow us and our approved marketing partners to assess the performance of promotional activities, including banner advertisements, affiliate referrals, and digital campaigns.

Importantly, advertising cookies used by Level Up do not share your direct personal identification details, such as your name or financial information, with third-party advertisers. Instead, they rely on anonymised or pseudonymised data to track general patterns related to:

• Player registrations originating from specific marketing sources
• Click-through rates from promotional materials
• Campaign performance across different digital channels
• Attribution of new account sign-ups to relevant advertising partners
• Re-engagement activity from users who have previously visited the website

These cookies help Level Up allocate its marketing resources effectively while ensuring that promotional content is relevant and not intrusive. You have the ability to manage your preferences regarding advertising cookies, as described in the section below.

Technical Segmentation of Cookies

Beyond their functional categories, the cookies used on the Level Up Casino platform are also divided into three technical groups based on the website’s architecture. These groups reflect where the cookies originate and how they interact with the platform’s systems.

Back-End Cookies

Back-end cookies are generated and managed by the server-side infrastructure of the Level Up Casino platform. They are primarily used to support authentication, session management, and secure data exchange between your browser and our servers. These cookies ensure that your account data is correctly retrieved and that sensitive processes such as deposits, withdrawals, and identity verification operate securely.

Front-End Cookies

Front-end cookies are created and handled at the browser level and are responsible for managing the visual and interactive aspects of your experience on the website. They store preferences related to the display of content, user interface settings, and performance optimisation. These cookies operate client-side and do not typically transmit data back to our servers unless specifically designed to do so.

Third-Party Cookies

Third-party cookies are placed on your device by external service providers that have a relationship with Level Up Casino. These providers include analytics platforms, marketing technology services, and performance monitoring tools. Third-party cookies allow these partners to collect aggregated data about how users interact with the platform, enabling both Level Up and its partners to make informed decisions about service delivery and marketing strategy.

Third-Party Service Providers

Level Up Casino works with a number of trusted external partners who may place their own cookies on your device when you access our website. These third-party providers typically operate in the areas of web analytics, advertising technology, and campaign performance measurement.

Third-party cookies set by our partners may be used to:

• Track user activity across multiple websites for the purpose of measuring advertising effectiveness
• Provide aggregated statistical reports about website traffic and user behaviour
• Measure conversion events such as completed registrations or first deposits
• Deliver relevant content recommendations based on browsing patterns

Level Up Casino does not control the content or operation of third-party cookies and is not responsible for the privacy practices of external providers. We encourage you to review the privacy and cookie policies of any third-party services you interact with. Where required under Australian privacy and data protection standards, we ensure that appropriate data processing agreements are in place with our third-party partners.

How to Control and Manage Cookies

As an Australian player using the Level Up Casino platform, you have the right to control how cookies are stored and used on your device. Most modern web browsers provide built-in settings that allow you to view, block, or delete cookies at any time.

To manage your cookie preferences, you can:

• Access your browser’s privacy or security settings and adjust cookie permissions
• Choose to block all third-party cookies while allowing required and functional cookies to operate
• Delete all existing cookies stored by your browser at any point
• Set your browser to notify you each time a new cookie is about to be placed on your device
• Use your browser’s private or incognito mode to limit the retention of session data

Please be aware that restricting or disabling cookies may affect the functionality of the Level Up Casino website. In particular, disabling required cookies may prevent you from logging into your account, processing transactions, or accessing secure features of the platform. Disabling functional cookies may result in your preferences not being saved between sessions.

If you have questions about cookie settings or wish to raise a concern about how your data is handled, you can contact our support team directly at [email protected].

External Resources

For detailed guidance on how to manage cookie settings within specific browsers, we recommend consulting the official help documentation provided by your browser’s developer. Below are some commonly used browsers for which guidance is available:

• Google Chrome: Visit the official Google Chrome Help Centre for instructions on clearing and controlling cookies
• Mozilla Firefox: Consult the Mozilla Firefox support pages for cookie management guidance
• Apple Safari: Refer to Apple’s Safari support documentation for instructions applicable to both macOS and iOS devices
• Microsoft Edge: Access the Microsoft Edge support centre for cookie control options
• Opera: Review Opera’s browser settings guide for cookie preferences

These resources will provide you with step-by-step instructions relevant to your browser version and operating system.

Updates to This Cookie Policy

Level Up Casino reserves the right to update this Cookie Policy periodically to reflect changes in technology, legal requirements, or the services we offer. Any updates will be published on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how cookies are used on the Level Up Casino platform.

If you have any questions or concerns about this Cookie Policy or about how Level Up handles your data, please do not hesitate to reach out to us at [email protected]. Our team is available to assist you and to ensure your experience on the platform remains safe, fair, and transparent.